FAQs

What is the 'Reserve for 24 Hours' function?

Our "Reserve for 24 Hours" function allows you to secure any luxury item for a full 24 hours, giving you exclusive access to pieces from our global network. Whether it’s a rare watch, limited-edition handbag, or exclusive jewelry, our vast connections help us source the finest luxury goods within just 24 hours. This feature ensures you have ample time to make your decision without the worry of missing out, while we take care of the logistics and sourcing. Enjoy the flexibility to shop with confidence and precision.

How can I sell my bag(s) with PSG LUXURY?

We offer a seamless consignment experience at PSG LUXURY. Simply contact us and take some pictures under 3 minutes and schedule a free courier pick-up. We accept itams from top designers such as Hermès, Chanel, Bottega Veneta, Dior, and more. Our team will handle all the sales efforts, and you’ll earn up to 84% of the selling price once your item is sold. Selling with us is fast, effortless, and rewarding!

If you're interested in one of our watches, jewelry, or other luxury items but need more details, our experts are here to assist. Through our virtual advisory service, we offer an opportunity to explore your desired piece from every angle—whether it's the craftsmanship, design, or size—so you can shop with confidence. Our specialists will answer all your questions and can even show you how the item looks when worn. If you're still unsure about your choice, they’re happy to provide professional advice to help you find your perfect piece at PSG LUXURY.

PSG LUXURY offers Worldwide Express Shipping, ensuring that each item is expertly packed and shipped with a tracking number. We provide free returns for UK clients within 14 days of receiving their order. However, we do not accept returns for orders placed from or shipped outside the UK. Items must be returned in their original condition with the packaging and label attached, and the return should be dispatched within 3 days after receiving the shipping label. To initiate a return, please email us, and we will provide further details about the process. We may request additional information or photographs of the item before accepting the return.